Ordering and Menu FAQs
Ordering from hillsmeal is easy. Just go to our website, or message us on Instagram or WhatsApp. Take a look at the menu for the week, pick what you want, and choose when you'd like to get it delivered or pick it up.
We put up a new menu every week, so you always know what's cooking. If you're wondering about a certain meal or what's in it, just ask. Hill is happy to help.
Dietary Needs
Do you offer Low FODMAP options?
Yes, we do. We always have Low FODMAP meals on the menu. Look for the "LF" symbol next to the meal description.
Can I customize my meals if I have allergies or other dietary restrictions?
We try our best to meet everyone's needs, but we can't promise to customize every single meal. When you order, there's a space to add notes. Tell us about your allergies or restrictions there, and we'll see what we can do.
Are your meals gluten-free?
Some of our meals are gluten-free. Check the menu each week for options marked "GF."
Ingredients and Sourcing
Where do you source your ingredients?
We're committed to using fresh, local ingredients whenever possible. We work with local farms and suppliers to get the best produce and proteins available.
Are your containers recyclable?
Yes, our containers are recyclable. We're always looking for ways to be more sustainable.
Meal Prep and Storage
How long do the meals last?
Our meals are made to be eaten within 3-4 days of delivery or pickup. Keep them in the fridge to keep them fresh.
How should I heat up my meals?
You can heat your meals in the microwave or oven. Microwave: Pop the lid and microwave for 2-3 minutes, or until heated through. Oven: Transfer the meal to an oven-safe dish and heat at 350°F (175°C) for 10-15 minutes, or until heated through.
Can I freeze my meals?
Yes, you can freeze our meals. Just be aware that freezing might change the texture a little.
Delivery and Pickup
What are your delivery options?
We deliver on certain days of the week to specific areas. Check our website or ask us directly for the delivery schedule in your area.
Can I pick up my order?
Yes, you can pick up your order at our kitchen during the designated pickup window. The address and pickup times will be provided when you place your order.
What if I'm not home during the delivery window?
If you won't be home during delivery, please let us know when you order. We can usually leave your order in a safe place. We're not responsible for meals that are stolen or spoiled after delivery, so communication is key.
Still have questions?
We are happy to help with anything. Reach out and we will get back to you quickly.